Testimonials

Ms Cooke, Crawley. RH10

Ian arrived punctually and was thorough, polite and very friendly. The oven/hood looks as good as new and I would recommend him.

Ms Cooke, Crawley. RH10

Mrs Sankey, Crawley. RH10

I am very happy with the work on my oven. It was done professionally and minimum fuss, was very polite and on time. Thank you.

Mrs Sankey, Crawley. RH10

Miss Wells, Crawley. RH10

Thank you for doing such a brilliant job, left everything neat and tidy. Would really recommend him to anyone who wants their oven cleaned.

Miss Wells, Crawley. RH10

Mrs Holding, East Grindstead. RH19

Ian always arrives on time. He’s a very neat and careful worker. Makes a great job cleaning the oven and leaves the kitchen clean and tidy with no mess. Would thoroughly recommend him.

Mrs Holding, East Grindstead. RH19

Mr Radford, Horley. RH6

Great job – first class finish. Everywhere clean and tidy. Very friendly and helpful. Would recommend Ian most highly.

Mr Radford, Horley. RH6

Gwen Thomas, Crawley. RH10

Ian was on time, courteous and the oven looks beautifully clean!

Gwen Thomas, Crawley. RH10

Mrs Parker, Crawley. RH11

Thank you so much for doing an amazing job on my oven. I would recommend you to anyone.

Mrs Parker, Crawley. RH11

Mrs Brenda Windsor, Crawley. RH11

I am delighted with the service. No smell, no noise and no mess. Best of all a beautiful clean oven again, new as the day it was bought. I will definitely do this again, as a disabled lady it was wonderful to find you.

Mrs Brenda Windsor, Crawley. RH11

Mrs Peek, Surrey. RH6

Excellent, like a new cooker, lovely man who cleaned, it’s perfect.

Mrs Peek, Surrey. RH6

Alan Greening, East Grindstead. RH19

Great!!! Will use again.

Alan Greening, East Grindstead. RH19

Mrs Champion, Crawley. RH11

Hard working, my oven was neglected and I am delighted with it now. Really had to work to get the grill etc clean. Would recommend to my friends. Thank you.

Mrs Champion, Crawley. RH11

Mr Nelson, Horley. RH16

Very delighted with the service provided by Ian McClean totally, and would use his services again in the future.

Mr Nelson, Horley. RH16

Mrs Luetchford, Crawley. RH10

Ian arrived earlier than expected (but had warned me by phone). He worked extremely hard, quietly and efficiently and left my oven ”as good as new”. He is a very polite, pleasant character, good to do business with!

Mrs Luetchford, Crawley. RH10

Mrs Mummery, Crawley. RH11

I am very pleased with what Ian has done to my oven. He has done a fantastic job. Would recommend him to anyone.

Mrs Mummery, Crawley. RH11

Mrs McCabe, Crawley. RH11

I had my oven cleaned today and I am thrilled with the result. Ian arrived on time and went to work straightaway.He was courteous and polite and the oven now over 20 years old looks like new again. I would recommend the service anytime.

Mrs McCabe, Crawley. RH11

Mrs Fraser, Crawley. RG10

Absolutely fabulous job! Would recommend to all my family and friends. Will definitely use OVENU again.

Mrs Fraser, Crawley. RG10

Lynn Miles, Tuners Hill. RH10

We are very happy with Ian’s work on our oven and hood today. He is very aware of the impact of his work in the privacy of our home and is pleasant to have working here.

Lynn Miles, Tuners Hill. RH10

Mr Colleson, Crawley. RH11

Ian has done a first class job on our double oven, he has been very courteous and polite and I would recommend him to all our friends.

Mr Colleson, Crawley. RH11

Mr Bartholomew, Crawley. RH10

Thanks to Ian for a thorough deep clean of my 11 year old range cooker, At the last minute I added the cooker hood too and this was no bother for him. I found him polite, engaging, punctual and pleasant to have at home. Thank you.

Mr Bartholomew, Crawley. RH10

Mr Whitmore, Crawley. RH10

Thank you for a professional cleaning service. Ian is a well presented and courteous individual. I will use this service again.

Mr Whitmore, Crawley. RH10

Mr Mulligan, Horley. RH6

Great job from Ian cleaning our Aga and electric hob. Very knowledgeable, polite and tidy!

Mr Mulligan, Horley. RH6

Mr Glenn Kelly, Crawley. RH11

Thank you so much, I thought my Range was beyond help. Now it looks like new. I highly recommend OVENU.

Mr Glenn Kelly, Crawley. RH11

Mrs Marshall, Crawley. RH10

Very pleased, prompt arrival, worked cleanly and very pleased with result. I would happily recommend.

Mrs Marshall, Crawley. RH10

Mr Barnes, Crawley. RH11

Ian turned up as agreed. A very pleasant chap who did what he said. We now have a new oven. Would highly recommend his service. Thank you.

Mr Barnes, Crawley. RH11

Mrs Brown, Crawley. RH10

Ian arrived earlier than arranged – cleaned my double cooker and did a fabulous job, so pleased with it. Would definitely recommend him and your company to my friends and family.

Mrs Brown, Crawley. RH10

Paul Kelly, Crawley. RH11

You recently cleaned our oven, excellent service and will definitely recommend you to everyone!

Paul Kelly, Crawley. RH11

Mrs Sceggs, Crawley. RH11

Ian has done a thorough job, very efficient and knowledgeable. I’ll be sure to recommend. Many thanks for the service.

Mrs Sceggs, Crawley. RH11

Ms Howgate, Crawley. RH11

I had Ian to clean my ovens. He was so polite and sociable and done a great job cleaning my ovens.They are both gleaming and we are having Ian back to clean the whole Range.

Ms Howgate, Crawley. RH11

Mr Hamblett, East Grindstead. RH19

Very prompt, clean tidy job. Oven now looks new.

Mr Hamblett, East Grindstead. RH19

Mrs Jarvis, Crawley. RH10

Ian has done a brilliant job. Now have a lovely sparkling oven.

Mrs Jarvis, Crawley. RH10

Mrs Sweeting, Horsham. RH13

Just had my oven cleaned and Ian from Crawley has done a fantastic job – it looks brand new! Many thanks Ian.

Mrs Sweeting, Horsham. RH13

Mrs Arter, Crawley. RH11

Thank you for my lovely clean oven, spectacularly clean and no nasty smell. Excellent job and saved me so much pain!

Mrs Arter, Crawley. RH11

Mrs Simpkins, Dorking. RH15

Very pleased with the result – my oven and hob look great. David’s a very clean worker. Thank you.

Mrs Simpkins, Dorking. RH15

Mrs Boyce, Haywards Heath. RH16

Brilliant clean! Fabulous job – really pleased with the clean.

Mrs Boyce, Haywards Heath. RH16

Mrs Landriani, Burgess Hill. RH15

An excellent job. Thank you.

Mrs Landriani, Burgess Hill. RH15

Mrs Mowbray, Turners Hill. RH10

We were very pleased with the cooker cleaning and would recommend OVENU to anyone.

Mrs Mowbray, Turners Hill. RH10

Mrs Gilchrist, Crawley. RH10

I am delighted with the thorough cleaning of my oven. I will definitely use OVENU again!

Mrs Gilchrist, Crawley. RH10

Miss Brown, Haywards Heath. RH16

Absolutely thrilled with my lovely clean oven. On time, very pleasant, everything tidy at the end.

Miss Brown, Haywards Heath. RH16

Mrs Moore, Haywards Heath. RH16

Excellent service, tidy workmanship.

Mrs Moore, Haywards Heath. RH16

Ms Matswell, Horsham. RH12

Great service. Very clean, arrived on time and extremely polite.

Ms Matswell, Horsham. RH12

Ms Hughes, Reigate. RH2

Very good.

Ms Hughes, Reigate. RH2

Mrs Scott, Horsham. RH13

Fantastic job, very efficiently called out.

Mrs Scott, Horsham. RH13

Mrs. P. Bayston, Burgess Hill. RH15

Very good job and very clean.

Mrs. P. Bayston, Burgess Hill. RH15

Mrs. H. Leroy, East Grindstead. RH19

No isuues. Oven appears clean. Much appreciated. Thank you.

Mrs. H. Leroy, East Grindstead. RH19

Mrs Low, Sutton. RH20

I am very pleased with my clean oven. The technician worked very hard as the oven was extremely dirty. I will definitely be recommending you to friends and family and will be booking you again in the not too distant future. Thank you.

Mrs Low, Sutton. RH20

Mr Burwood, Danehill. RH17

Good friendly service and the Aga looks great!

Mr Burwood, Danehill. RH17

Linda Clinton, Gatwick. RH

Just a quick thank you for the excellent service today – arrived on time, very polite, worked very quickly to produce an excellent result. The oven looks like new. Thanks again.

Linda Clinton, Gatwick. RH

Mrs Trigg, West Grindstead. RH13

Thank you. You came highly recommended. Very prompt excellent service, no mess, no fuss. Great job, thank you. It is so good to have my oven back!!! I will definitely recommend you.

Mrs Trigg, West Grindstead. RH13

Caroline Hutchinson, Maiden Bower. RH10

My oven looks brand new now. After your cleaning person spent 2 hours on his knees. Mitchell had worked very quietly and made no mess. Thanks again.

Caroline Hutchinson, Maiden Bower. RH10

Miss. M. Quinn, Eastbourne. BN21

Thank you so much – I’ve been putting this off and it would of taken me hours of hard work to achieve nothing like the result you have. It looks like new. Prompt service, clean and tidy work and no horrid smells. Excellent on every front.

Miss. M. Quinn, Eastbourne. BN21

Miss Lorraine Faires, Oxted. RH8

Looks new, thank you. See you in a year.

Miss Lorraine Faires, Oxted. RH8

Mr Thurgood, Haywards Heath, RH17

Fantastic service. Lovely shiny oven!

Mr Thurgood, Haywards Heath, RH17

Mrs Miles, Reigate. RH2

I am so pleased with the result of the morning your man has spent cleaning the oven and extractor fan. It all looks superb and sparkly new. The products did not smell and there is no mess. The gentleman was on time and extremely personable and polite. I would have no hesitation using this service again and recommending the Company.

Mrs Miles, Reigate. RH2

Mrs Ward, Crawley. RH11

Great time keeping. Fab job and very polite.

Mrs Ward, Crawley. RH11

Mrs Sinclair. RH5

Thank you very much.

Mrs Sinclair. RH5

Mrs Coop, Horsham. RH13

A great service. The oven looks amazing. Professional, friendly technician. Thank you.

Mrs Coop, Horsham. RH13

Miss Ray, Haywards Heath. RH16

Your representative worked quietly and professionally and the oven is completely restored to new! Thank you!

Miss Ray, Haywards Heath. RH16

Mrs Bradley, Haywards Heath. RH16

Perfect! Arrived early and oven is sparkling!

Mrs Bradley, Haywards Heath. RH16

Mrs Wilson, Haywards Heath. RH16

Excellent service, prompt and polite. Very pleased with result.

Mrs Wilson, Haywards Heath. RH16

Miss katherine Blake, Lindfield. RH16

Lovely job – really looks like a new oven again. Thank you!

Miss katherine Blake, Lindfield. RH16

Mrs. D. Walker, Lindfield. RH16

Excellent service. Thank you.

Mrs. D. Walker, Lindfield. RH16

Mr Mullen, Burgess Hill. RH15

Happy with results and the new oven and grill.

Mr Mullen, Burgess Hill. RH15

Ms. S. Honey, Southwater. RH13

Thank you very much for the prompt service. Mitchell was polite, professional and clean and tidy.

Ms. S. Honey, Southwater. RH13

Mrs. M. Rippin, Burgess Hill. RH15

Thank you for a very good and efficient service. Mitchell was very polite and friendly and left no mess at all. I will definitely use this service again.

Mrs. M. Rippin, Burgess Hill. RH15

Mrs. R. Langhorn, Cuckfield. RH17

I was very impressed with how clean and tidy the valet was. Immaculate.

Mrs. R. Langhorn, Cuckfield. RH17

Mrs Elliott, Horsham. RH10

Arrived on time, good job. Pleasant workman. Very pleased. Hope to see you again.

Mrs Elliott, Horsham. RH10

Mrs Hilton, Crawley. RH10

Mitchell was very, very good in what he had done. On time as well. Really did like him and would have him again.

Mrs Hilton, Crawley. RH10

Mrs Eppel, Ockley. RH5

Beautifully clean. Very nice young man. Thank you.

Mrs Eppel, Ockley. RH5

Ms Gunner, Crawley. RH10

Quiet, Head down, polite and a great job.

Ms Gunner, Crawley. RH10

Mrs Pendry, Haywards Heath. RH16

Really pleased – Aga looks as good as new!

Mrs Pendry, Haywards Heath. RH16

Mrs Collins, Burgess Hill. RH15

Very pleasant helpful young man. A lovely clean oven, at last!

Mrs Collins, Burgess Hill. RH15

Mr Horton, Haywards Heath. RH16

Very well done!

Mr Horton, Haywards Heath. RH16

Mrs Loakimidi, Balcombe. RH17

Great job! Oven looks like new!

Mrs Loakimidi, Balcombe. RH17

Mrs Hodgkinson, Haywards Heath. RH16

Thank you – good, clean oven again – looks like new.

Mrs Hodgkinson, Haywards Heath. RH16

Mrs Tucker, West Sussex. RH16

Thorough clean. Gleaming ovens and hob. Quick and polite.

Mrs Tucker, West Sussex. RH16

Mrs Turner, Lingfield. RH7

Great work. Like a new oven.

Mrs Turner, Lingfield. RH7

Mrs Holyer, Haywards Heath. RH16

Very thorough job. Nice clean oven.

Mrs Holyer, Haywards Heath. RH16

Mr. B. Tester, Lindfield. RH16

Great service. Punctual and most efficient.

Mr. B. Tester, Lindfield. RH16

Mrs Smith, Mannings Heath. RH13

Ben has done a simply wonderful job. My oven now looks and feels like new. Thank you.

Mrs Smith, Mannings Heath. RH13

Ms Pengelly, Mannings Heath. RH13

Our oven looks absolutely wonderful, gleaming clean. Extremely pleased with what Ben has done.

Ms Pengelly, Mannings Heath. RH13

Mrs Holding, Crawley. RH10

Brilliant service from initial call. Delighted with result and professional way Dave worked. Happy customer.

Mrs Holding, Crawley. RH10

Mrs Botham, Crawley Down. RH10

Good job.

Mrs Botham, Crawley Down. RH10

Mrs Sweeting, Horsham. RH13

Absolutely fabulous job. Never had a cooker cleaned so well.

Mrs Sweeting, Horsham. RH13

Mr Jubb, Burgess Hill. RH15

The oven looks great now. Thank you.

Mr Jubb, Burgess Hill. RH15

Mr Bartlett, Redhill. RH1

Very good. Wife will be pleased when she sees it!

Mr Bartlett, Redhill. RH1

Mrs Olthwaite, Pulborough. RH20

Absolutely brilliant! I cannot believe how clean and shiny my old Aga can be. Thank you very much. See you next year!

Mrs Olthwaite, Pulborough. RH20

Mr Todd, Loxwood. RH14

Very good job. Slightly pricey but overall good service. Recommended.

Mr Todd, Loxwood. RH14

Mr Cockerill, Hersham. RH12

Polite, got on with job, no complaints.

Mr Cockerill, Hersham. RH12

Ms Stevens, Danehill. RH17

Good, efficient service. Punctual.

Ms Stevens, Danehill. RH17

Mrs Wilson, Cowfold. RH13

Very happy with the good job Ben has done. He is polite and he cleaned up well. I would recommend your company to friends.

Mrs Wilson, Cowfold. RH13

Mrs Hepburn, Storrington. RH20

Lovely! Can open my oven in front of my friends and not hide in front of it! Thank you.

Mrs Hepburn, Storrington. RH20

Mrs Hammon, Thakenham. RH20

‘Fantastic’ oven looks like new! Professional and friendly staff too!

Mrs Hammon, Thakenham. RH20

Mrs Elvidge, Forest Grange. RH13

Brilliant service-oven like new.

Mrs Elvidge, Forest Grange. RH13

Mrs Abbott, Haywards Heath. RH16

Very good, quick, efficient service. Thank you.

Mrs Abbott, Haywards Heath. RH16

Mrs Price, Watersfield. RH20

Very quick and efficient and friendly. Oven looks great! Many thanks.

Mrs Price, Watersfield. RH20

Mrs Hutchinson, Thakenham. RH20

Great!!

Mrs Hutchinson, Thakenham. RH20

Mrs Smith, Balcombe. RH17

The service was fabulous and I cant believe how wonderful my Aga looks – it looks like new. Thank you OVENU.

Mrs Smith, Balcombe. RH17

Mrs.D. Nichols.  RH5

Excellent service, fast, thorough, professional and good value.

Mrs.D. Nichols.  RH5

Mrs Matthews, Haywardsheath. RH16

Fantastic. Looks good as new. Thank you.

Mrs Matthews, Haywardsheath. RH16

Mr. T. French, Horsham. RH13

I cant believe how clean the oven and hob become after your visit and the cleaners you use dont smell at all.

Mr. T. French, Horsham. RH13

Mrs. Parkinson, Horsham. RH12

Thank you for another wonderful service. You always come up trumps and send out such friendly staff.

Mrs. Parkinson, Horsham. RH12

Mrs.Bichham, Haywards Heath. RH17

Very well done I am delighted.

Mrs.Bichham, Haywards Heath. RH17

Mrs Yates, Haywards Heath. RH16

Have been using OVENU for several years now and have always been delighted with my sparkling clean oven.

Mrs Yates, Haywards Heath. RH16

Mrs. A. Dagnold, Forest Row. RH18

Very satisfied.

Mrs. A. Dagnold, Forest Row. RH18

Mrs. K. Jones, Handcross.RH17

Delighted with my oven. Will recommend you to friends.

Mrs. K. Jones, Handcross.RH17

Mr. Moore of Broadbridge Heath, Horsham writes;

Professional job – excellent. 

Mr. Moore of Broadbridge Heath, Horsham writes;

Ms. D. Harris, Cowfold. RH13

Very professional service. Fantastic job – now have a new oven. Thank you.

Ms. D. Harris, Cowfold. RH13

Mrs Elliott, Pulborough. RH20

Excellent and clean Came out despite dreadful weather conditions. Very efficient.

Mrs Elliott, Pulborough. RH20

Mrs. Hentschel,  Haywards Heath. RH16

Fantastic job – oven looked like new.

Mrs. Hentschel,  Haywards Heath. RH16

Tony King, Haywards Heath. RH16

Arrived promptly, very friendly and efficient service. The oven has never shone so well. Will use again

Tony King, Haywards Heath. RH16

Mr Barry Cook, Old Holbrook, Horsham. RH12

Great finish. It almost looks like new.

Mr Barry Cook, Old Holbrook, Horsham. RH12

Mrs. Scane, Ardingley.RH17

I have always been happy with the Ovenu service and the results.

Mrs. Scane, Ardingley.RH17

Mrs. Wilson, Ardingley. RH17

Wonderful ‘New oven’ – Thank you

Mrs. Wilson, Ardingley. RH17

Mrs. Wilson, Billinghurst. RH14

Efficient and friendly service again with excellent results.

Mrs. Wilson, Billinghurst. RH14

Mrs. Angie Service, Crawley. RH11

Many thanks, a brilliant service my range cooker now looks brand new. I will definitely recommend your service to my friends.

Mrs. Angie Service, Crawley. RH11

Mrs. C. Hodge, Broadbridge Heath. RH12

Fabulous as ever and very pleased with the results. Steve has carried out the work for 2 years running and I  will be asking for him again next year!

Mrs. C. Hodge, Broadbridge Heath. RH12

Mrs. A. Pavoni, Horsham. RH13

Andrew worked extremely hard and achieved a very clean oven and hob.

Mrs. A. Pavoni, Horsham. RH13

Mr. N. Whitlock, Crawley. RH11

Very pleased with the result.

Mr. N. Whitlock, Crawley. RH11

Mr J King, Crawley. RH10

Superb service – the oven looks like new !!

Mr J King, Crawley. RH10

Mr A Winter, Dorking. RH5

Marvellous. All looks like new again.

Mr A Winter, Dorking. RH5

Mr A Winter, Dorking. RH5

Marvellous. All looks like new again.

Mr A Winter, Dorking. RH5

Mrs Jennings, Copthorn. RH10

Great service – nice clean oven !

Mrs Jennings, Copthorn. RH10

Mrs. B Coppock, Haywards Heath. RH16

Fantastic job, nice and clean.

Mrs. B Coppock, Haywards Heath. RH16

Mrs. S Matthew, Haywards Heath, RH16.

Arrived on time, tidy work and completed quickly – oven really does look like new! Thanks.

Mrs. S Matthew, Haywards Heath, RH16.

Mrs Bell, Haywards Heath. RH17

Brilliant !

Mrs Bell, Haywards Heath. RH17

Mrs Donaldson, Ardingly. RH17

What would I do without you. Great and many thanks.

Mrs Donaldson, Ardingly. RH17

Mrs Clark, Handcross, RH17

Oven looks great.

Mrs Clark, Handcross, RH17

Ms L King, Haywards Heath, RH16

Excellent, qiuck, efficient service. Very pleased. Andrew was knowledgeable, friendly and got the job done with no fuss or mess. Fantastic service. Second time of use. Will use again.

Ms L King, Haywards Heath, RH16

Mrs J Twigger, West Chillington. RH20

First class job.

Mrs J Twigger, West Chillington. RH20

Mrs Povey, Warnham. RH12

Very good service. Very clean ovens.

Mrs Povey, Warnham. RH12

Lisa Renardson, RH17

Brilliant job looks like new. Many thanks.

Lisa Renardson, RH17

Mrs Gaydon, Haywards Heath. RH16

Steve the man who came to clean my cooker was very helpful in explaining about the products he was using on the job, as it was something that I was really worried about. I have small children and chemicals worry me.

Mrs Gaydon, Haywards Heath. RH16

Mrs Pritchard, Haywards Heath. RH17

Very impressed very tidy, very clean. Thank you.

Mrs Pritchard, Haywards Heath. RH17

Mrs Pendry, Hayward Heath. RH16

Aga looks brand new. Thank you.

Mrs Pendry, Hayward Heath. RH16

Version 1.3

Maintaining your privacy and your trust is very important to us. We strive to be especially clear on how we use your personal information, if and when we collect it, and on the ways in which we can work together to protect your privacy.

This document is for compliance with the UK Data Protection & Privacy legislation and the Applied GDPR (General Data Protection Regulation) also known as Regulation (EU)2016/679

This Privacy Policy explains the:

  • Identity and contact information of the data controller
  • Legitimate interests of the data controller or third party
  • Purpose of the processing and the lawful basis for the processing
  • Categories of personal data to be processed
  • Details of whether personal data came from direct or indirect sources
  • Recipients or categories of recipients of the personal data
  • Details of data transfers to a third country and safeguards
  • Length of time personal data is processed and any criteria used to establish the length of time the data is processed
  • Data Subject’s Rights (Your rights)
  • Right to complain to the supervisory authority/regulator
  • Details of any part of a statutory or contractual requirement and possible consequences of failing to provide the personal data
  • The existence of any automated decision making, including profiling and information about how decisions are made

What products and services are covered by this policy?

This Privacy Policy applies to the information that we may obtain from you through your use of our website(s), from your direct contact with our franchisees or a call handling centre, collectively called the “Services”. If you have any questions or need more information about these Services, please contact us at the email address in the section below.

Data Controller

For the purposes of the data protection & privacy legislation the Data Controller is:- Ovenu Franchising Limited (abbreviated to ‘we’ and/or ‘us’ throughout this notice)

Ovenu Franchising Limited is a Company Registered in England & Wales under Registration Number 3751822.

We are also registered at the Information Commissioner’s Office No.ZA225575

To contact us, please write to us at our Trading Address; Unit 3, Station Industrial Estate, Oxford Road, Wokingham Berkshire. RG41 2YQ or use Email: privacypolicyinformation@ovenu.co.uk

We will use the information we collect for a variety of purposes, including to:

  • Make our Services work for you;
  • Provide, operate, maintain, improve, personalise, and promote our Services;
  • Develop new products, services, features, and functionality;
  • Process and complete transactions, and send you related information, including purchase confirmations and invoices;
  • Communicate with you, including responding to your comments, questions, and requests; providing customer service and support;
  • Providing you with information about services, transmitting technical notices, updates, security alerts, administrative messages, and occasional marketing messages;
  • Providing other news or information about us;
  • Monitor and analyse trends, usage, and activities in connection with our Services;
  • Investigate and prevent fraudulent transactions, unauthorised access to our Services and other illegal activities

We only process personal data on a legitimate interest basis that such processing is necessary in order to enter into or perform a contract for our service(s) or provide further information about our franchise opportunities and/or;

We and our franchisees will legitimately process data to confirm any and all bookings made in keeping with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and/or;

We and our franchisees will process data to supply you with accurately prepared and costed quotations prior to commencing works based on information you provide us with either verbally or via our website contact forms.

Providing further information about our franchised business opportunity is often supplied over a number of communications and there is always the option to unsubscribe at any time to stop receiving further information electronically. To stop receiving communications via any other media (by post for example), you can request this in writing to our Trading Address above.

All of the above is processed on the basis we have a legitimate interest which is not overridden by the rights or freedoms of the affected data subjects.

Categories of personal data and Sources

What information do we collect from you, and how is it used?

Direct:

You can visit our website without telling us who you are and without revealing any personal information about yourself. To provide full service however, we will most often need to collect some personal information. For instance, we collect information about you when you request a quotation or details of our franchise opportunity. The types of Information we collect may include email address, country of residence, your name, postal address and phone number.

We do not collect or process sensitive/special categories of personal data, nor facilitate processing personal data of data subjects under the age of consent (children).

Indirect:

From cookies: We may also collect “cookie” information that we may save to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory. We use cookies to improve and customise our Services and your experience; to allow you to access and use our Services ; to log visits and to understand which areas and features of the Services are most popular. We may also associate the information we store in cookies with personal information you submit while using our Services. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Services.

For specific information on cookies, please refer to Aboutcookies.org

Logs: We may record certain information and store it in log files when you interact with our Services. This information may include Internet protocol (IP) or other device addresses or ID numbers as well as browser type, Internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, your mobile carrier and system configuration information.

Analytics: We and our analytics providers also collect and store analytics information when you use our Services to help us improve our Services. We make sure this data is anonymous by not connecting any analytics data to personally identifiable data such as a name, email address, physical address or phone number.

How might we share information?

We are not in the business of renting or selling your personal information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we will share your personal information with third party data processors, as set out below:

The Ovenu business is run and operated as a Business Format Franchise under franchise agreement between Ovenu Franchising Limited and our franchisees.

Our appointed franchisees process data in accordance with our Internal Privacy Policy stipulations and in accordance with the Terms of their Franchise Agreement with us.

Newsletter Service: We use a commercial application to facilitate our newsletter service and there is the opportunity to unsubscribe on each & every item.

Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your information (including your personal information) to a third party if:

  • We believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request
  • To protect the security or integrity of our products and services
  • To protect our property, rights, and safety and that of our customers or the public from harm or illegal activities
  • To respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or
  • To investigate and defend ourselves against any third-party claims or allegations.

Business Transfers:

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another person or company. And for clarity, this may include the change in proprietorship of a franchise territory. We will notify you of such a change in ownership or transfer of assets by posting a notice on our website and/or email as part of our contractual obligation to you.

Data Transfers

The data controller does not transfer personal data outside of the United Kingdom or European Union. The data controller has ensured that adequate safeguards are in place with data processors acting on its behalf.

How long will we keep the personal data?

Retaining some data may be subject to a statutory retention period and this must be adhered to, (to keep certain data for a minimum period of time). This may include personal data (name, address, contact details), but on expiry of such statutory requirement, such data will be destroyed securely. Where possible any personally identifiable data will be anonymised or pseudonymised.

Your information we use for occasional marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. Our backup routine keeps data for a rolling 30 day period after which time the data is removed from all systems.

Statutory or other requirements

We do not process personal data in respect of any statutory requirement nor require personal data to be supplied as part of any contractual agreement other than the franchise agreement with our franchisees however, in respect of the controller’s services, certain communications may not be possible without such personal data being supplied, for example an email to furnish you with updates information etc. or an address to fulfil an order.

Profiling and Automated Decision Making

No profiling or automatic decision making processes are undertaken by us in respect of any personal data processing activities.

Your rights

Your fundamental rights as a Data Subject are:

  1. The right to be informed
  2. The right of access
  3. The right of rectification
  4. The right of erasure (often known as the right to be forgotten)
  5. The right to prevent processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automatic decision making and profiling

Under the right of access (2), you have the right to obtain:-

– confirmation that your data is being processed;

– access to your personal data; and

– other supplementary information

So that you are aware of and can verify the lawfulness of the processing, your right to access can be exercised by contacting the data controller as above.

Not all fundamental rights are absolute.

Your right to complain to the supervisory authority/regulator

You have the right to complain about organisations processing your personal data.  You can exercise this right by contacting the supervisory authority of the data controller as follows:-

Head office

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we’ll update our privacy information and communicate the changes to individuals before starting any new processing.